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Inbound Manual

Call Logs Tab

All call logs can be viewed here by searching on multiple fields.

Call Log Tab

  1. View Logs:
    1. Campaign: Select one or more campaigns to view their call logs. Select all option can be used to include all campaigns.
    2. Agent List: Select one or more agents to view caller specific call logs.
    3. Disposition Field: To view call logs having a particular disposition.
    4. Show Deleted Campaigns: Check this option to view or generate logs for deleted campaigns.
    5. Phone Field: Provide phone number to view call logs for a specific lead.
    6. From / To Date: To view date wise logs.
    7. View Logs: To generate call logs based on the specified search criteria.
    8. Export Data to File: Provide name and location to save a copy of call logs in a file.

      Export Data to File

    9. View Details: Select one or more records to view details.

      View Details
  2. Go To Page Number: Display the results of a particular page number.

    Go To Page Number

  3. Set Page Size: Specify a number to limit the number of records that can be displayed on a single page.

    Set Page Size

Inbound Manual



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