Call Recording

Most dialer applications use third-party/plug-in modules to enable call recording. Phipe comes with this feature built-in with the core application, resulting in seamless and transparent recording. Phipe facilitates continuous multi-party call recording for agents and is also designed to upload the recorded files to a central location to facilitate subsequent QA activity.

1. A call is recorded from the time it is initiated/received by an agent to the time it is disposed off.
2. Call recordings are compressed and saved in the MP3 (MPEG Layer 3) format. This format is the most commonly used media format and is supported by a majority of media players available.
3. All recordings are uploaded to a central server. This offers a two-fold advantage: the agent's machine can be lightweight on system resources and the recording can be accessible by any authorized user independent of location.
4. Phipe's web-based reporting application can be used to download/listen to these recordings. You can search for these recordings on multiple criteria (campaign, agent name and call date) and select the recording you to want listen to. It will be played in media player installed on your system or it can be downloaded for later playback.