Free Phipe Vs Enterprise Phipe
| Features | Free Phipe | Enterprise Phipe |
| Free To Download and Use |  |
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| Unlimited Validity | |
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| Add new fields or select a field within the object to act as a disposition field for calling. | |
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| Add dialed leads to DNC (do not call) list. This can be set to individual or global campaigns. | |
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| Ease in creating caller settings such as time zones and ISD codes. | |
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| Caller can choose to skip failed calls and remove them from the pool of selected numbers automatically for a campaign. | |
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| Heads-Up display shows how many numbers have been called, how many are left, how many have failed and how many have been scheduled. | |
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| Perform disposition field based settings for the call. For example, if you have 3 values in the disposition fields, you can specify all 'A' fields to be put back to the end of the pool after calling, all 'B' fields to be removed after the call and all 'C' fields to be assigned an option after the call. (The Enterprise version offers Call Scheduling After Calling, instead of End of Pool) | |
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| Saves the numbers left uncalled so that they can be called in the next session. | |
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| Call the same number again or disconnect at any time without going through the Skype interface. | |
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| Go on a scheduled break by pressing the BREAK key and resume calling later. | |
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| Schedule the calls at any time with or within a session. Information for the scheduled call is maintained throughout and is not restricted to user sessions. | |
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| Automatic detection of proxy for connecting to the internet. | |
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| No separate hardware requirement (No landlines & no PBX) | |
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| View all details such as name, address, phone number, etc. of the contacted person in a separate interface. | |
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| Edit customer details using Phipe interface during the call or after the call has ended. | |
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| Add comments after the end of every call to be reviewed and reported later. | |
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| Manual Calling Option - dial numbers manually via Skype through Phipe interface. | |
Coming Soon |
| Caller can generate and save a report for call logs within a specified date and time range. | |
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| Search call logs by phone number. | |
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| Search for call logs by disposition. | |
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| Separate user interface rights for Administrators and Callers. | |
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| Multi-language support (Internationalization) | |
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| Edit or add lead details using User Interface. | |
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| Activate or deactivate selected leads for a campaign. | |
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| Activate or deactivate all leads at once for a campaign. | |
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| Automatic validation of agent computer clock settings. | |
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| Each Phipe user must sign in with a username & password. | |
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| Configure a call-back schedule per disposition automatically by selecting ‘disposition configured with call back time’. | |
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| Configure calls by option per disposition (scheduled calls get assigned to the same user or agent by selecting respective disposition) | |
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| Data export (download campaign file in CSV format) | |
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| Administrator managed DNC lists for each campaign. | |
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| Automatic configuration for daylight savings time (DST) | |
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| Support multiple users for different roles. | (Single User) |
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| Phipe for 3rd Party CRMs | ||
| Sales Force integration | |
Coming Soon |
| Updating details of a record is convenient and seamless as the CRM is displayed in the accompanying browser form. | |
Coming Soon |
| Phipe for CSV files | ||
| Create numerous campaigns and upload as many files as is required per campaign. | |
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| Automatically read, detect and control common file delimiters - comma (,), semi-colon (;) or tab. | |
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| Add new fields to the uploaded CSV file from Phipe interface. | |
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| Delete fields from the uploaded CSV file from Phipe interface. | |
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| Support for lists within a campaign. | |
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| Customize and download search results for leads. | |
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| Skype Integration | ||
| Unlimited dial outs from Skype | |
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| Per-call expenditure is retrievable. | |
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| Administrative Functionality | ||
| Configure global settings to be applied to all campaigns by default. | |
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| Rule-based fetching of prospects (missed, scheduled or fresh leads) is configurable per campaign. | |
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| Create or delete campaigns | |
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| Assign or de-assign campaigns to one or more agent users. | |
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| Rename or modify campaign settings. | |
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| Use Phipe cockpit functionality to view the status of currently logged in agents. | |
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| Create, modify or deactivate agent users. | |
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