| Support |
Free Phipe |
Enterprise Phipe |
| Email and Chat Support. |
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| Administrative Functionality |
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| Voice Broadcasting: Broadcast your messages to hundreds or thousands of your customers without any manual assistants. |
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| Configure global settings to be applied to all campaigns by default. |
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| Rule-based fetching of prospects (missed, scheduled or fresh leads) is configurable per campaign. |
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| Create or delete campaigns. |
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| Assign or de-assign campaigns to one or more agent users. |
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| Rename or modify campaign settings. |
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| Use Phipe cockpit functionality to view the status of currently logged in agents. |
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| Create, modify or deactivate agent users. |
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| Features |
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| Search for call logs by disposition. |
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| Separate user interface rights for Administrators and Callers. |
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| Multi-language support (Internationalization). |
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| Edit or add lead details using User Interface. |
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| Activate or deactivate selected leads for a campaign. |
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| Activate or deactivate all leads at once for a campaign. |
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| Each Phipe user must sign in with a username and password. |
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| Configure a call-back schedule per disposition automatically by selecting ‘disposition configured with call back time'. |
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| Configure calls by option per disposition (scheduled calls get assigned to the same user or agent by selecting respective disposition). |
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| Data export (download campaign file in CSV format). |
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| Administrator managed DNC lists for each campaign. |
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| Automatic configuration for daylight savings time (DST). |
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| Multi User. |
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| Automatic validation of agent computer clock settings. |
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| Add Custom Fields. |
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| Add dialed leads to DNC (Do Not Call) list. This can be set to a specific or all campaigns. |
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| Set Time Zones and ISD Codes. |
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| Automatically remove failed call phone numbers from campaign. |
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| Heads-Up display shows how many numbers have been called, how many are left, how many have failed and how many have been scheduled. |
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| Perform disposition field based settings for the call. For example, if you have 3 values in the disposition fields, you can specify all 'A' fields to be put back to the end of the pool after calling, all 'B' fields to be removed after the call and all 'C' fields to be assigned an option after the call.
(The Enterprise version offers Call Scheduling After Calling, instead of End of Pool). |
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| Saves the numbers left uncalled so that they can be called in the next session. |
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| Call the same number again or disconnect at any time without going through the Skype interface. |
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| Go on a scheduled break by pressing the BREAK key and resume calling later. |
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| Schedule the calls at any time with or within a session. Information for the scheduled call is maintained throughout and is not restricted to user sessions. |
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| Automatic detection of proxy for connecting to the internet. |
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| No separate hardware requirement (No landlines and no PBX). |
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| View all details such as name, address, phone number, etc. of the contacted person in a separate interface. |
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| Edit customer details using Phipe interface during the call or after the call has ended. |
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| Add comments after the end of every call to be reviewed and reported later. |
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| Caller can generate and save a report for call logs within a specified date and time range. |
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| Search call logs by phone number. |
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| Phipe for CSV files |
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| Create numerous campaigns and upload as many files as is required per campaign. |
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| Automatically read, detect and control common file delimiters - comma (,), semi-colon (;) or tab. |
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| Add new fields to the uploaded CSV file from Phipe interface. |
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| Delete fields from the uploaded CSV file from Phipe interface. |
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| Support for lists within a campaign. |
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| Customize and download search results for leads. |
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| Skype Integration |
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| Unlimited dial outs from Skype. |
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| Per-call expenditure is retrievable. |
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