How it Works
Call Connecting
Call Disconnecting
1. Phipe Users: Free Phipe is a single user application - one user manages everything from campaign creation to dialing out leads. Users of free licensed Phipe are capable of adding multiple campaigns (outbound only) and uploading lists of leads. Users are required to specify calling criteria, and leads will be fetched from the list for dial outs accordingly. The calling process is initiated by selecting the "Start Calling" option on dialer interface. Your call is automatically completed using Skype and all of the details for the contacted person will appear on the browser interface. When the call is disconnected and disposed Phipe will dial the next number on the list.
2. Role of Skype: Phipe uses Skype as its VOIP Dialer to make outgoing calls. Skype, being the most popular cheapest and probably VOIP solution, makes it extremely easy to make easy PC to PC or PC to telephone calls. So Phipe, with Skype in the background, makes the calling procedure very intuitive for your contact center agents.
