Set Global Disposition Settings (for outbound only)

The administrator can add an unlimited number of disposition fields with different result options.

1. Schedule after Call: This option, if selected, will enable the agent to schedule a call-back once the call is done.
2. Remove From Pool: This option, if selected, will lead to the number being removed from the pool and will consequently be unavailable for calling.
3. Specify After Call: This option lets the agent specify the fate of the lead after the call or wants to specify a particular time to recall the lead.
4. Call Back Time: This option is to set the default call back time for a particular disposition. For example, in the case of "Call Back", the lead will be scheduled for a call-back 1 hour from the current time.
5. Same Agent Call Back: If this option is checked for a disposition, then all calls disposed with this disposition will be dialed by the same agent who scheduled this call.
   
   
   
   
6. Select All: Use this option to apply the same status to all disposition fields in the list.
   • Add New Disposition: To add a new disposition field.
   • Remove Selected Dispositions: To delete selected dispositions.
   • Restore: Restore to previous disposition setting.
   • Save and Exit: Save changes and exit from this form.
   • Cancel: To discard changes made in this form.
   
   Note: For Inbound Campaigns Default Dispositions works like after call comments.