Global Disposition

Set Global Disposition Settings: The administrator can add an unlimited number of disposition fields with different result options.

1. Schedule after Call: This option, if selected, will enable the agent to schedule a call-back once the call is done.
2. Remove From Pool: This option, if selected, will lead to the number being removed from the pool and will consequently be unavailable for calling.
3. Specify After Call: This option lets the agent specify the fate of the lead after the call or wants to specify a particular time to recall the lead.
4. Call Back Time: This option is to set the default call back time for a particular disposition. For example, in the case of "Call Back", the lead will be scheduled for a call-back 1 hour from the current time.
5. Same Agent Call Back: If this option is checked for a disposition, then all calls disposed with this disposition will be dialed by the same agent who scheduled this call.
   
   
   
   
6. Select All: Use this option to apply the same status to all disposition fields in the list.
7. Add New Disposition: To add a new disposition field.
8. Remove Selected Dispositions: To delete selected dispositions.
9. Restore: Restore to previous disposition setting.
10. Save and Exit: Save changes and exit from this form.
11. Close: To discard changes made in this form.