If you have ever wished for an inbound call handling system that could distribute calls to your agents irrespective of where they are located around the globe, Enterprise Phipe's Inbound ACD feature makes your wish come true! Now, you can truly forget about restricting your agents to one corner of the globe - Enterprise Phipe's Inbound ACD provides you with a complete solution that manages all your incoming calls by smartly distributing them among the currently logged in agents. No matter where they are, your agents can receive and attend to incoming calls almost as if they are in the same office space!

Phipe's Inbound ACD comes with comprehensive functionalities including the ability to accept and transfer multiple calls at the same time and display customer's details with every call, an inbuilt CRM for maintaining customer data, the capability to seamlessly record calls and many more features that give you full control and enhanced productivity over all your inbound campaigns.

Other features to look for:

• Display customer data and provision to edit existing details
• Provision to extract customer data from existing records
• Add telemarketing scripts to your campaigns and make them visible to all your agents
• Add call comments
• Monitor call quality
• Web-based reporting tool