It is a very tedious job to manually manage and call hundreds of leads or prospects and track information pertaining to every such call. Add to that the need to monitor call quality and track productivity. Sounds like a tough job? Not with Enterprise Phipe, the Call Center Dialer for Skype. Phipe is a preview dialing technology that runs on top of Skype and offers a multi-feature call center software that automates dialing for outbound campaigns among multiple agents. Phipe offers a complete outbound campaign management and automatic dialing functionality for efficiently generating sales leads campaigns, mortgage or fund raising processes, surveys, etc.

Phipe also comes with numerous features that set it apart from various other software dialers. Its comprehensive functionalities include multiple campaign management, dialing to multiple countries in a single campaign, an inbuilt CRM for maintaining customer data and acquiring fresh information easily and efficiently while on call with the customer and quality monitoring with a web-based reporting tool leading to an increased productivity.

Other features to look for:

• Do Not Call (DNC) list management
• Inbuilt CRM (Customer Relationship Management)
• Automatic call skipping
• Automatic scheduling of skipped or unanswered calls
• Call distribution among multiple, globally distributed agents
• Set pre-defined call dispositions
• Add telemarketing scripts to your campaigns and make them visible to all your agents
• Seamless and silent call recording
• Web-based reporting tool